Jungle Hostel Koh Tao
Operated by Monster Sport Koh Tao Co., Ltd.
Koh Tao, Surat Thani, Thailand
Last updated: 23 October 2026
1. Introduction
Jungle Hostel Koh Tao respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, make a booking, contact us or communicate with us through Facebook Messenger or Instagram.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name and contact information.
- Booking details, accommodation preferences and arrival or departure dates.
- Messages and enquiries you send to us.
- Your Facebook or Instagram display name, account identifier and message content when you contact us through those platforms.
- Technical information associated with website visits, where collected by our website or service providers.
We do not request passwords for your Facebook or Instagram accounts.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and guest messages.
- Manage accommodation reservations and guest services.
- Provide customer support before, during and after your stay.
- Maintain records of guest communications.
- Improve our website, services and guest experience.
- Comply with applicable legal obligations.
4. Facebook Messenger and Instagram
Jungle Hostel uses an internal communication system called Jungle Messenger to receive, display and respond to messages sent to our business through Facebook Messenger and Instagram.
When you contact us through these platforms, relevant message content and account information may be processed and stored in our internal system so authorised staff can respond to your enquiry.
We do not sell your Facebook or Instagram message information to third parties.
Your use of Facebook and Instagram is also subject to Meta’s own privacy policies.
5. Bookings and Third-Party Services
We may use third-party service providers, including accommodation booking platforms, website hosting providers and communication services, to operate our business.
These providers may process information as necessary to deliver their services, subject to their own applicable privacy and security obligations.
6. Information Sharing
We do not sell personal information.
We may share information with service providers where reasonably necessary to operate our business, or where disclosure is required by applicable law.
7. Data Security and Retention
We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse or disclosure.
We retain information only for as long as reasonably necessary for the purposes described in this policy, including guest service, business records and applicable legal requirements.
8. Your Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and operational requirements.
You may also request that we stop using your information for purposes that are not necessary to provide our services.
9. Cookies
Our website and its service providers may use cookies or similar technologies to support website functionality and, where enabled, measure website usage.
You can manage cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The current version will be published on our website.
11. Contact Us
Monster Sport Koh Tao Co., Ltd.
Trading as Jungle Hostel Koh Tao
Koh Tao, Surat Thani, Thailand
For privacy enquiries, please contact us through the contact details published on our official website: https://junglekohtao.com.